Contact
Writing to Insert My Comments
There is a single contact channel and it's email. No forms, no accounts, no prior steps: you write and you get an answer.
What you can write about
Which journey to choose
You have a commented PDF and a source document, but it's unclear which operations your case needs, or in what order.
A case's compatibility
A specific format, version or flow you want to know whether IMC supports before investing time in trying it.
A problem during a process
Something stopped, failed or didn't deliver what you expected. Include your process link if you have it.
Payment or download
Questions about what a payment unlocks, a charge that didn't release the download, or a file you can't recover.
Professional enquiry
High volume, complex documentation flows, recurring production needs, or fitting IMC into an already-running circuit.
Unresolved incident
The tool couldn't solve your case and you want it on record, or reviewed in case it can be fixed.
If you're asking about a case, it helps to know
- What kind of commented PDF you receive and where it comes from.
- What the source document is: InDesign, Word, FrameMaker, XML, DocBook, HTML, LaTeX, plain text or another.
- How many comments you usually handle per document.
- Which part of the process consumes most of your time today.
- What you have already tried and what failed.
- If there's an open process in IMC, its recovery link.
No need to send files in the first email. If they were needed to understand the case, you'll be told what's useful to send and what isn't.
Before writing
Many questions answer themselves by seeing what the tool does and who it's aimed at. And if what you want is to try it, there's no permission to ask or appointment to make: the tool is open and shows the journey and the price before running anything.